RingCentral

Core Commitment to Reliability

RingCentral's cloud-based technology was built from the ground up to deliver carrier-grade reliability for your business communications. Their distributed, redundant network routes calls dynamically around broken links, while redundant data centres and production environments ensure continuity during outages. They relentlessly focus on delivering quality of service with smart call routing and 24/7/365 monitoring of quality metrics across all modes of communications. RingCentral stands by their commitment to reliability with a financially backed 99.999% service-level agreement for qualified customers.* 

* Available upon request to customers with 100 or more users, subject to contracts being agreed.

End-to-End Security

RingCentral's enterprise-grade security is architected to protect your data and your communications. Communications are encrypted between all endpoints no matter what device you are using. Their redundant network and infrastructure are protected with multiple layers of physical and logical security, and our data centres are audited regularly to ensure compliance with SSAE 16, PCI-DSS level 3, and ISO 27001 standards. Analytics-based, automated fraud detection and mitigation provide you with the peace of mind you need for your business.

Quality of Service

RingCentral's global private backbone allows for single reliable connectivity independent of a local broadband provider. With their Direct Connect you receive OTT internet access through a variety of vendors of your choice. Throughout the communications platform they architected, RingCentral provides end-to-end quality of service, deploying state-of-the-art technology like Opus and HD audio and video. Their Professional Services team provides a variety of services to plan, design, integrate, and transition your communications infrastructure. They also offer dedicated on-site deployment to ensure a no-downtime, worry-free transition to the RingCentral system.

Superior User Experience

Innovative, enterprise-grade communications solutions should not be complex to implement. RingCentral built their applications with the user experience in mind at every step. Whether you are an administrator configuring the system or adding a line, or a business user changing your message settings, their apps are designed with the user in mind. The results? Empowered customers through an intuitive, easy to navigate, and obsessively consistent multi-device experience.

Integrations and APIs

RingCentral was built as an open platform with easy-to-use APIs and SDKs so you can seamlessly integrate business communications into your key business processes. Their pre-packaged integrations with CRM, G Suite, Office, and other business applications allow you to automate workflows, drive efficiency, and gain deep insight from communications data. RingCentral's enterprise-grade, open platform allows you to innovate and tailor your communications systems to your unique environment.

Fast Deployment

The RingCentral solution is easy to implement, and many customers go live in no time. Their Professional Services organisation provides you with a direct resource to support you every step of the way. If you are planning a more complex implementation, their team can do the work for you.

Value for Money

Above all else, the RingCentral Cloud Communications solution brings this World-leading communications platform at a very competitive price. Removes the need for maintaining on-premise PABXs in your business locations, and provides a broad range of handset brands as well as a soft-phone option that liberates your organisation from the restrictions of a 'Bricks & Mortar' business.