RingCentral

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The World's leading Cloud Communications Platform has launched in Australia.

Dialog is one of the first RingCentral partners for the Australasian Market and can now provide this leading Cloud Communications platform to our customers.

RingCentral is a global provider of cloud-based business unified communications and collaboration solutions (UCC). Providing increased flexibility and cost-effectiveness, RingCentral’s platform offers much more than traditional office phone systems, VoIP business phone service, or virtual PBX. It is a comprehensive platform of features that unify voice, business messaging, team messaging and collaboration, conferencing, video meetings, webinars, contact centre, and fax, empowering today’s mobile and distributed workforces to be connected anywhere and on any device.

A few reasons why RingCentral is the leading cloud communications and collaboration solution:

  • RingCentral Global OfficeTM eliminates geographical borders by now offering a truly local solution throughout the World. Specifically, for Australia, the service includes local numbers, support, and currency billing.
  • RingCentral GlipTM is a single, unified experience for all of RingCentral Office’s communications and collaboration capabilities. RingCentral’s unified client brings all modes of communication into one place, reducing the time users waste switching between apps and device endpoints. This workspace is one of a kind and includes team messaging, file sharing, gifs, calendars, project management, and even more collaboration features, with all of RingCentral’s modes of communication in one place.
  • RingCentral’s integration capabilities provide workflow solutions while offering the ability to build customised solutions or select the desired apps available on the RingCentral Connect PlatformTM. Increase productivity and adoption while empowering users to effortlessly have all business tools at their fingertips.
  • Recognised as a leading UCaaS solution by industry analysts and reputable companies such as Google, Forbes, Gartner, Frost & Sullivan, Deloitte, Synergy Research Group, IHS Markit, and more.

Why RingCentral?

For over a decade, RingCentral has invested in building the most advanced cloud communications platform in the market, so you can confidently move your communications to the cloud.

Core Commitment to Reliability

RingCentral's cloud-based technology was built from the ground up to deliver carrier-grade reliability for your business communications. Their distributed, redundant network routes calls dynamically around broken links, while redundant data centres and production environments ensure continuity during outages. They relentlessly focus on delivering quality of service with smart call routing and 24/7/365 monitoring of quality metrics across all modes of communications. RingCentral stands by their commitment to reliability with a financially backed 99.999% service-level agreement for qualified customers.* 

* Available upon request to customers with 100 or more users, subject to contracts being agreed.

End-to-End Security

RingCentral's enterprise-grade security is architected to protect your data and your communications. Communications are encrypted between all endpoints no matter what device you are using. Their redundant network and infrastructure are protected with multiple layers of physical and logical security, and our data centres are audited regularly to ensure compliance with SSAE 16, PCI-DSS level 3, and ISO 27001 standards. Analytics-based, automated fraud detection and mitigation provide you with the peace of mind you need for your business.

Quality of Service

RingCentral's global private backbone allows for single reliable connectivity independent of a local broadband provider. With their Direct Connect you receive OTT internet access through a variety of vendors of your choice. Throughout the communications platform they architected, RingCentral provides end-to-end quality of service, deploying state-of-the-art technology like Opus and HD audio and video. Their Professional Services team provides a variety of services to plan, design, integrate, and transition your communications infrastructure. They also offer dedicated on-site deployment to ensure a no-downtime, worry-free transition to the RingCentral system.

Superior User Experience

Innovative, enterprise-grade communications solutions should not be complex to implement. RingCentral built their applications with the user experience in mind at every step. Whether you are an administrator configuring the system or adding a line, or a business user changing your message settings, their apps are designed with the user in mind. The results? Empowered customers through an intuitive, easy to navigate, and obsessively consistent multi-device experience.

Integrations and APIs

RingCentral was built as an open platform with easy-to-use APIs and SDKs so you can seamlessly integrate business communications into your key business processes. Their pre-packaged integrations with CRM, G Suite, Office, and other business applications allow you to automate workflows, drive efficiency, and gain deep insight from communications data. RingCentral's enterprise-grade, open platform allows you to innovate and tailor your communications systems to your unique environment.

Fast Deployment

The RingCentral solution is easy to implement, and many customers go live in no time. Their Professional Services organisation provides you with a direct resource to support you every step of the way. If you are planning a more complex implementation, their team can do the work for you.

Value for Money

Above all else, the RingCentral Cloud Communications solution brings this World-leading communications platform at a very competitive price. Removes the need for maintaining on-premise PABXs in your business locations, and provides a broad range of handset brands as well as a soft-phone option that liberates your organisation from the restrictions of a 'Bricks & Mortar' business.

For Google G Suite Sites...

Seamless and advanced, RingCentral for Google allows businesses to work faster and smarter. RingCentral and Google address this need with a complete communications, collaboration, and productivity environment, where every employee in a distributed enterprise can work however they want and communicate in whatever mode they choose, on any device.
RingCentral for Google is a trusted solution recommended for G Suite by Google Cloud. RingCentral for Google (G Suite and Chrome Extension) brings a robust set of business communications capabilities to G Suite, including:

  • Chrome Extension: Allows full access to click to dial and click to message, enabling full access to a RingCentral account
  • Google DriveTM: Import files from Google Drive to RingCentral Meetings or Glip. Coming soon: fax files directly from Google Drive, archive RingCentral voicemail, fax, records, and text messages into Google Drive
  • Google HangoutsTM: Expand the capacity to 1,000 audio participants
  • Google DocsTM: Install the RingCentral Fax plug-in, and fax directly out of Google Docs
  • Google CalendarTM: Use the Chrome Extension to schedule a meeting
  • GmailTM: Use the Chrome Extension from within Gmail
  • Administration: Use your Gmail credentials to log in to RingCentral
  • And many more smooth workflow features

Speak to us today about the RingCentral Solution for your Business. Or call 1800 290 788 now.

 

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If you have any product or services enquiries, or general questions for the Dialog team please contact us here.

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Or call 1800 290 788

 

 

Dialog Google Solutions

Dialog is the Google Cloud Premier Partner in Australasia. Delivering Google Maps, Cloud and G Suite licensing and solutions for many of the region's largest Corporations and Government Agencies. Dialog specialises in deploying and integrating Google technologies with legacy corporate systems and platforms for our clients, providing scalable, robust and secure solutions that are popular with their users.

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Contact Details

Email: google@dialog.com.au

Phone: 1800 290 788

Address: 35 Boundary Street

               South Brisbane  QLD  4101

               Australia

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