Technical Support

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Enhanced

Technical

Support

 

 

           

 

 

This offering provides an enhanced level of technical support for Google platform issues, achieved through a deep understanding of an organisation’s own environment. This also allows for a customised and tailored approach to providing support where internal support teams also benefit from advice, consultancy and training on support best practices.

 

Customer Support ~ A Customised, non-transactional support tailored to customers that require expedient and customised answers for issues and bugs on the tool.

Domain Management Support ~ Outsourcing management for your domain(s) to reduce activities not related to the core business and give more responsibility and autonomy to the partner to manage the domain.

Support Consultancy ~ We will assess how your customer help desk works and make the changes needed to align it with Google and our support.

Support Training ~ All knowledge about how to manage the tickets, small customers support and advanced domain management will be offered to you through the Dialog Google Solutions Practice services team. 

 

THE APPROACH

CUSTOMER SUPPORT

A customised, non-transactional support tailored to organisations that require expedient and customised answers to product issues and bugs.

DOMAIN SUPPORT

Expert management of routine administrative tasks on your Google Apps domain.

CONSULTANCY & TRAINING

Streamline how internal support teams engage with Google and Partner Support teams by aligning with best practices through customised training.

THE BENEFIT

EXPERTISE

A trusted support partner offers certified experts in administering & supporting Google Apps, becoming a part of your Support team to ensure user satisfaction.

PERSONALISED SUPPORT

Get more effective and efficient support, customised by a partner familiar with your environment and users.

TIME SAVINGS

Save time by having a partner manage the ongoing technical administration, support and training so you can focus on your core business.

 

 

WHAT'S INCLUDED

  • Support Environment Audit & Planning
  • Technical and Operational Trainings
  • Personalised Customer Support
  • Admin Task Management
  • Escalation Assistance
  • Regular Case Reviews

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CONNECT WITH THE TEAM

If you have any product or services enquiries, or general questions for the Dialog team please contact us here.

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Dialog Google Solutions

Dialog is the Google Cloud Premier Partner in Australasia. Delivering Google Maps, Cloud and G Suite licensing and solutions for many of the region's largest Corporations and Government Agencies. Dialog specialises in deploying and integrating Google technologies with legacy corporate systems and platforms for our clients, providing scalable, robust and secure solutions that are popular with their users.

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Contact Details

Email: google@dialog.com.au

Phone: 1800 DIALOG

Address: 35 Boundary Street

               South Brisbane  QLD  4101

               Australia

For Customers with Support Arrangements