Technical Support

Customer Support ~ A Customised, non-transactional support tailored to customers that require expedient and customised answers for issues and bugs on the tool.

Domain Management Support ~ Outsourcing management for your domain(s) to reduce activities not related to the core business and give more responsibility and autonomy to the partner to manage the domain.

Support Consultancy ~ We will assess how your customer help desk works and make the changes needed to align it with Google and our support.

Support Training ~ All knowledge about how to manage the tickets, small customers support and advanced domain management will be offered to you through the Dialog Google Solutions Practice services team. 

THE APPROACH

CUSTOMER SUPPORT

A customised, non-transactional support tailored to organisations that require expedient and customised answers to product issues and bugs.

DOMAIN SUPPORT

Expert management of routine administrative tasks on your Google Apps domain.

CONSULTANCY & TRAINING

Streamline how internal support teams engage with Google and Partner Support teams by aligning with best practices through customised training.

THE BENEFIT

EXPERTISE

A trusted support partner offers certified experts in administering & supporting Google Apps, becoming a part of your Support team to ensure user satisfaction.

PERSONALISED SUPPORT

Get more effective and efficient support, customised by a partner familiar with your environment and users.

TIME SAVINGS

Save time by having a partner manage the ongoing technical administration, support and training so you can focus on your core business.